YO! I'm Mel!
I am a versatile program manager and operations specialist with over 10 years of experience driving impactful initiatives, optimizing workflows, developing impactful programs, and enhancing operational efficiency. Most of my experience have stemmed from the non-profit world, where I really honed on my expertise and passions in streamlining business operations, developing innovative programs, and delivering exceptional results for organizations across diverse industries.
Born, raised, and currently reside in Boise, Idaho. I graduated with from Gonzaga University with a Master’s degree in Organizational Leadership and a Servant Leadership Certificate, as well as a Bachelor’s degree in Social Sciences and Communication, emphasis in Leadership studies (non-profit management) from Boise State University.
PROGRAM MANAGEMENT
Successfully led large-scale initiatives, including downtown beautification projects, gift card programs, and CRM system implementations, ensuring timely and efficient delivery.
Oversaw membership and vendor programs, maintained accurate activity records, and conducted data-driven reporting to drive stakeholder engagement.
Developed and executed budgets for programs and operations, including managing multi-million-dollar budgets and advocating for operational improvements.
Coordinated cross-functional teams across marketing, operations, and technical support to achieve organizational objectives.
OPERATIONS & PROCESS OPTIMIZATION
Created and refined standard operating procedures (SOPs) to improve operational efficiency and consistency across departments.
Streamlined workflows by integrating software and digital tools, including Monday.com, iCIMS, and Authorize.net.
Oversaw contracts, scheduling, and maintenance for programs such as stage rentals and flowerpot installations.
Conducted data audits and ensured accurate documentation in CRM and project management systems.
SOCIAL MEDIA MANAGEMENT
Designed and implemented creative social media campaigns to engage audiences and elevate brand presence.
Managed online platforms using tools like Canva, WordPress, and Constant Contact to create cohesive and impactful digital content.
Developed and executed marketing strategies for events and programs, driving visibility and community engagement.
Leveraged analytics tools to track performance and optimize social media and marketing efforts for maximum reach and impact.
